Job Description

Position Description & Qualifications

Are you an organized and detail-oriented professional with a passion for delivering impactful training experiences? Serco-NA is seeking a Training and Facilitation Coordinator to oversee the logistical and operational aspects of multi-week training sessions for up to 80 participants. In this role, you will be responsible for venue coordination, scheduling subject matter experts (SMEs), and ensuring all training materials and resources are up-to-date and ready for delivery. This position is located in Norfolk, VA.

This is contingent upon your ability to transfer and maintain a Secret Level DoD clearance.

Venue Coordination

• Research and secure venues capable of hosting up to 80 students for two-week training sessions.
• Ensure venues meet requirements for audio-visual (AV) equipment, seating, and overall accessibility.
• Coordinate with venue staff to set up and troubleshoot AV systems, room layouts, and other logistical needs.

Schedule Management

• Develop and manage detailed schedules for SMEs, ensuring seamless coverage throughout the training.
• Coordinate travel, accommodations, and arrival/departure times for instructors teaching specific segments.
• Serve as the primary point of contact for SMEs, resolving any scheduling conflicts or logistical challenges.

Training Materials Coordination

• Assist in updating, organizing, and distributing training materials, including presentations, handouts, and digital resources.
• Ensure materials are aligned with the latest curriculum updates and available for participants and instructors.
• Collaborate with instructional designers and SMEs to integrate feedback and improve course content.

On-Site Support

• Provide on-site support during training sessions to ensure smooth operations, including set-up, check-in, and troubleshooting AV or logistical issues.
• Act as a liaison between participants, SMEs, and venue staff to address any immediate needs.

Administrative Duties

• Track budgets related to venues, AV equipment, and other training-related expenses.
• Maintain attendance records, feedback forms, and session evaluations to assess training effectiveness.
• Prepare post-training reports summarizing successes, challenges, and recommendations for future sessions.

To Be Successful In This Role, You Will Have

• Bachelor's Degree in Training and Development, Education, Business Administration, or a related fields.
• An active Secret clearance (interim is acceptable)
• A minimum of 5 years of experience in coordination or facilitating training programs or events.
• Experience working with SME's and managing multi-week training programs.
• The ability to travel up to 10%
• Exceptional organizational and multitasking abilities.
• Proficiency in scheduling software and tools such as Microsoft Outlook, Excel, or project management platforms.
• Strong communication and interpersonal skills to work effectively with diverse stakeholders.
• Familiarity with AV equipment and troubleshooting basic technical issues.

Additional Desired Skills

• Experience coordinating large-scale training events for government, military, or industrial clients.
• Knowledge of instructional design principles and adult learning methodologies.

At Serco-NA, you will play a vital role in delivering high-quality training experiences that enhance professional development and operational excellence. Your efforts will directly support the success of participants and contribute to mission-critical objectives.

Apply today to become a key player in our training and facilitation efforts, ensuring every session runs smoothly and effectively.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ***email_hidden***.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits – Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit:

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.

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