Job Description

Salary: $88,600 - 163,100 per year Requirements:

• Bachelors or Masters degree in Computer Science, Information Systems, Cyber Security, Engineering, Information Technology, Finance, Business, or a related field
• Over 2 years of experience in ServiceNow implementation projects in a client-facing functional or business analyst role
• More than 2 years of experience in business analysis, encompassing requirements gathering, process documentation, and stakeholder communication
• A minimum of 2 years of experience in consulting or professional services within a client-facing delivery role
• At least 2 years of experience designing and implementing various ServiceNow modules such as IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, and Third-Party Risk Management
• Willingness to travel up to 50% as necessary for client engagements
• Possibility of limited immigration sponsorship available

• Facilitate requirements workshops and stakeholder interviews; capture and validate business and functional requirements, as well as user stories
• Document current (as-is) and desired (to-be) processes, including workflows, roles, and performance metrics to support ServiceNow automation
• Assess existing processes and tools to pinpoint gaps, efficiencies, and opportunities for configuration within ServiceNow
• Demonstrate understanding of ServiceNows out-of-the-box functionalities such as forms, workflows, notifications, SLAs, reports, dashboards, and access controls under team guidance
• Contribute to the functional design and development of risk/security solutions, ensuring traceability from requirements to configuration
• Document data structures, risk/control frameworks, taxonomies, scoring systems, and reporting requirements within ServiceNow
• Produce project documentation including requirements, design specifications, process documents, test plans, and training materials according to delivery standards
• Develop user acceptance testing scenarios and scripts; coordinate testing execution, address defects, and assist with retesting and approvals
• Lead module demonstrations, user testing sessions, and training sessions for end-users with prepared materials
• Assist in deployment and cutover activities, including checklists and validation for large-scale rollouts
• Clearly communicate progress, risks, and next steps to client stakeholders and team members; escalate issues as required
• Foster strong professional relationships with client representatives; support senior team members in discussions with executive risk stakeholders

• Support
• Security
• ServiceNow
• CMDB
• Hardware
• Python
• VR

More:

We are seeking a ServiceNow Consultant to join our Cyber team at Deloitte, where we recognize the distinct challenges businesses face in cybersecurity. Our team is dedicated to providing impactful solutions that empower clients to navigate an ever-evolving threat landscape. The person in this role will focus on delivering comprehensive risk and security services tailored to meet both immediate and long-term client needs. This position offers the opportunity to work alongside skilled professionals in a dynamic environment, allowing for personal and professional growth. With potential travel, our team thrives on collaboration and innovation, supporting each other to enhance client success.

last updated 16 week of 2026

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