Remote Customer Service Associate-ADF Job at ADF Medical Services Inc., Westlake, OH

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  • ADF Medical Services Inc.
  • Westlake, OH

Job Description

Remote Customer Service Associate ADF Medical Services Inc.

We're looking for a friendly, reliable Remote Customer Service Associate to support our patients and clients from the comfort of your home. If you're a people person with great communication skills, this role is for you.

Role: Remote Customer Service Associate
Department: Customer Support  
Location:
Fully Remote T
Type: Full-Time / Part-Time

What You'll Do:

  • Handle inbound calls, emails, and/or chat inquiries from patients and clients
  • Assist with appointment scheduling, billing questions, and service information
  • Accurately document all interactions in our system
  • Escalate issues to the right team when needed
  • Maintain patient confidentiality in accordance with HIPAA guidelines

What We're Looking For:

  • 1–2 years of customer service experience (remote experience is a plus)
  • Strong verbal and written communication skills
  • Reliable internet connection and a quiet home workspace
  • Basic computer proficiency and ability to learn new systems quickly
  • Healthcare or medical background is a plus but not required

What We Offer:

  • Competitive pay
  • Health, dental & vision benefits (full-time employees)
  • Paid time off & paid holidays
  • Flexible scheduling options
  • Career growth opportunities within ADF Medical Services

Job Tags

Remote job, Full time, Part time, Flexible hours

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