Job Description

Essential Job Functions

Leasing & Sales Responsibilities

• Manage the full leasing cycle from application through move-in.
• Conduct apartment tours and present the community professionally.
• Maintain knowledge of lease terms, pricing, availability, and amenities.
• Utilize effective sales techniques.
• Stay informed on market conditions and competitors.
• Perform weekly outreach marketing.
• Shop competitive properties regularly.

Lead Management & Follow-Up

• Create and manage guest cards in AppFolio.
• Contact prospects and schedule tours.
• Collect required guest information.
• Follow up daily (up to 5 attempts).
• Mark inactive leads accordingly.
• Check voicemail and email at least three times daily.

Resident Relations & Retention

• Handle resident requests and concerns professionally.
• Assist with lease renewals.
• Support retention programs.
• Coordinate resident events.

Administrative Responsibilities

• Maintain resident files and documentation.
• Process reports and forms timely.
• Assist with rent collections.
• Report unusual property issues.

Property & Operations Support

• Ensure units and amenities are show-ready.
• Maintain curb appeal.
• Submit maintenance work orders.
• Oversee pool safety and logs.
• Manage amenity reservations.
• Assist with marina rentals.

Move-In Coordination

• Guide applicants through lease execution.
• Collect deposits and fees.
• Schedule move-ins.
• Confirm utilities and renters insurance.
• Prepare keys and access devices.

Systems & Technology

• Maintain AppFolio and access systems.
• Manage package concierge system.
• Set up Spectrum accounts.
• Track utilities and insurance compliance.

Professional Standards

• Maintain professional appearance.
• Keep workspace organized.
• Pursue ongoing development.

Physical Requirements

• Stand and walk for extended periods.
• Move throughout property frequently.
• Lift up to 50 lbs.
• Work in fast-paced environments.

Qualifications

• High School Diploma required.
• 2+ years customer service or sales experience.
• Basic computer skills.

Salary

• $18 to 21 per hour.

· Strong communication skills.

· Team-oriented.

· Weekend and holiday availability required.

Additional Duties

Employees may be required to perform other related duties as assigned to support the success of the community.

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