Hotel Guest Experience Specialist Job at The Sagamore Resort, Bolton Landing, NY

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  • The Sagamore Resort
  • Bolton Landing, NY

Job Description

Hotel Guest Experience Specialist Join the team at one of Lake George’s most iconic destinations! The Sagamore Resort is seeking a Guest Experience Specialist who are passionate about creating unforgettable guest experiences. As a Guest Experience Specialist, you’ll be the go-to expert for all things Sagamore and Lake George — helping guests make the most of their stay by offering personalized recommendations, coordinating special requests, and adding those memorable touches that turn a good vacation into a great one. What You Will Do:

  • Greet guests with warmth and enthusiasm, making every interaction feel special
  • Provide expert recommendations on resort amenities, local attractions, restaurants, and events
  • Coordinate dining reservations, recreational activities, and transportation
  • Arrange special guest requests, from flower deliveries to surprise amenities
  • Assist with VIP arrivals and departures to ensure a seamless experience
  • Stay informed on resort packages, hours of operation, and daily happenings
  • Handle guest concerns with care and escalate when necessary
Qualifications:
  • Strong interpersonal and communication skills
  • Positive, proactive, and guest-first mindset
  • Detail-oriented with strong organizational skills
  • Flexible schedule including weekends and holidays
  • Familiarity with the Lake George region is a plus

Job Tags

Full time, Local area, Flexible hours

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