Job Title: Data Scientist Contact Center Analytics (IVR)
Location: Johnston, RI
Employment Type: Contract Long-term
Job Summary
We are seeking a highly skilled Data Scientist with strong experience in contact center analytics and IVR (Interactive Voice Response) systems . The ideal candidate will leverage data-driven insights to optimize customer interactions, improve call routing efficiency, and enhance overall customer experience across voice and digital channels.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Key Skills
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